Terms and conditions
Applicability
These general terms and conditions apply to all offers, agreements and work by Rachelle de Keijzer, hereinafter: Contractor.
Deviations are valid only if agreed in writing.
By accepting an offer or agreement, the Client declares that it is familiar with and agrees to these general terms and conditions.
Offers and prices
Quotations are valid for 14 days, unless indicated otherwise.
Quotations and offers do not automatically apply to future assignments.
Changes to the assignment are valid only after written confirmation by both parties.
Delivery and responsibilities
Client is responsible for timely and correct delivery of all necessary information and materials.
Delays or errors resulting from late or incomplete delivery shall be for the account and risk of the Client.
Contractor shall perform the work with care, but is not responsible for content provided by Client.
Work and role
The Contractor exclusively performs UX/UI design work.
Not included are (unless otherwise agreed): copywriting, graphic design, marketing/branding, 3D work, CAD drawings, development, recruitment of test users, directing/paying other professionals, procurement costs for tools / software / illustrations / fonts, etc.
Additional work
Work outside the agreed scope will be discussed in advance and invoiced separately.
Additional persons or scope changes are considered as additional work.
Location and execution
The Contractor determines independently from which location the work will be performed, unless otherwise agreed.
Contractor strives to execute according to schedule, but cannot make absolute delivery guarantees.
Travel costs and expenses
Travel costs, parking costs and accommodation costs will be borne by the Client.
Travel expenses: €0,23/km
Payment and down payment
Projects always require a down payment of 30% of the total amount.
Work will only start after receipt of the down payment.
Payment term: 14 days after invoice date.
In the event of late payment, the Client will owe statutory interest and collection costs.
Any additional work and travel expenses will be added to the last invoice.
Cancellation
Upon cancellation by Client, hours/costs already incurred will be charged.
A minimum of 25% of the total project amount is always due upon cancellation.
Access to files
Upon project completion, the source files (e.g., Figma) will be delivered to the Client.
The Contractor retains a copy of the source files for archive and reference purposes.
The Client is responsible for maintaining their own copies after delivery.
Intellectual property and right of use
All designs and results remain the property of the Contractor until full payment has been made.
After full payment, the Client will receive a right of use for the agreed purpose.
Transfer of source files only if explicitly agreed upon.
Promotion and portfolio
The Contractor retains the right to share images of the work via website, portfolio and social media after the project goes live, provided no business sensitive information is included.
Liability
Contractor is not liable for damages due to incomplete or incorrect information provided by Client.
Liability is limited to the invoice amount of the order in question.
Contractor shall not be liable for indirect damage, loss of profit or turnover, or errors in implementation by third parties.
Force majeure
In case of force majeure, Contractor has the right to change the schedule or terminate the agreement.
Privacy
Confidential information will be treated with care and not shared with third parties, unless necessary for execution of the assignment.
Applicable law
Dutch law applies to all agreements.
Disputes shall be submitted to the competent court in the Contractor's place of business.